We aim to email all confirmations of bookings out to our customer within in 5 working days, during peak season (May – July) this may take a little longer. If you have given us a mobile number on the booking we will also send a text out to confirm we have sent the email. If you have not received a confirmation after this time please add to your safe senders list and send us an email to request it is resent.

If you are trying to us a voucher from a 3rd party such as Acorne, Virgin Experience, Last Minute, Redletterdays or InToTheBlue please click the link here for details on how to book these. Wild Arena Vouchers should work at the checkout but if you are having any issues please call or email us with your voucher details and the event you would like to book.

Once a booking/reservation is made all deposits or fees are not refundable or exchangeable under any circumstances.

Yes. the majority of our events book up well in advance, so if you do just arrive on the day it is very unlikely we will be able to let you join the group