FAQs

We are indeed COVID-19 compliant but there are still some events that we cannot run due to the current restrictions, please click here for a full breakdown.

We understand that you may not have a printer handy. When we email you through the confirmation there will be a booking reference which is all you will need to quote, please do ensure that you read carefully through the email and the attachment for the meeting points and timings.

Please contact us to get the latest information on your desired trip.

This does vary depending on the event you are booked onto and we will provide full details with the confirmation. However for all events you should be dressed to suit the weather and time of year, you will of course need your camera and appropriate lenses (again we will advise on this) and a bag you can comfortably carry everything in.

Please dress to suit the weather and time of year, in comfortable outdoor clothes with sensible shoes.

We aim to email all confirmations of bookings out to our customer within in 5 working days, during peak season (May – July) this may take a little longer. If you have given us a mobile number on the booking we will also send a text out to confirm we have sent the email. If you have not received a confirmation after this time please add info@wildarena.com to your safe senders list and send us an email to request it is resent.

If you are trying to us a voucher from a 3rd party such as Acorne, Virgin Experience, Last Minute, Redletterdays or InToTheBlue please click the link here for details on how to book these. Wild Arena Vouchers should work at the checkout but if you are having any issues please call or email us with your voucher details and the event you would like to book.

Once a booking/reservation is made all deposits or fees are not refundable or exchangeable under any circumstances.

Yes. the majority of our events book up well in advance, so if you do just arrive on the day it is very unlikely we will be able to let you join the group

We do photograph in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, these can offer the most unique opportunities! If the weather is unsafe for any reason, the trip will be changed or postponed, but we do try our best not to cancel events.