Wild Arena Covid 19 pandemic ‘emergency’ terms & conditions of trading

During the current, unprecedented Covid 19 pandemic emergency, every business will be needing to operate slightly differently to normal. Wild Arena is no exception to this, and we have needed to modify our normal trading terms to safeguard not only our customers but also our staff and our fundamental business survival. All of our current workshops, tours, courses and events have needed to be suspended in line with government instructions and this is not only, totally outside of all normal circumstances, but is also completely outside of our control. Therefore, we have temporarily, enforced the current considered position on refunds, cancellations and alterations to bookings.

For the duration of the current enforced government restrictions on our activities, we will:

 

  • Advise all customers with active bookings, of the current situation and specifically if the event date they have booked, has needed to be suspended.
  • Allow any booking for suspended events to be deferred to a future date when the activity will again be possible.
  • Extend any voucher, credit or obligation that has an expiry date, by the total duration of time that government restrictions prevent activities taking place (for example if your event needs to be suspended for 4 months, any voucher or credit will be extended by 4 months to cover this time).
  • Continue to ensure our administration and office operation is staffed to answer queries and questions from our customers (although hours may vary and be shorter than usual).
  • Only re-start activities when we are sure they are safe for customers and staff and fully comply with any relevant government guidelines in force at that time.
  • Not be issuing any direct refunds. This is because events being suspended by forces beyond our control fall outside of any normal terms & conditions. It also allows the Wild Arena business to safeguard its financial future and therefore better protect our staff and deliver our customer obligations once restrictions are lifted.

The Wild Arena management team are truly sorry if this current situation causes any inconvenience or disappointment, but we sincerely believe we are operating in the best interests of everyone involved.

UK Workshops and Training Days

  1. Wild Arena workshops are not suitable for children under the age of 14 years old and a full paying adult must accompany any under 16’s.
  2. A reservation is confirmed once a booking form and payment is received and funds cleared.  Wild Arena will then confirm your booking via email.  Provisional bookings can be held (at Wild Arena’s discretion) for up to 14 days pending completion of a booking form and payment being tendered.
  3. If, for whatever reason, Wild Arena needs to cancel* a workshop a full refund of all monies paid by you to Wild Arena will be made within 30 days of the cancelation, however, Wild Arena will accept no further liability.
  4. Wild Arena reserves the right to change the details of any workshop or postpone the event, due to unforeseen circumstances or events beyond Wild Arena’s control.  Any significant alterations will be advised.
  5. All activities and subjects listed for the individual days are subject to change depending on weather conditions and the circumstances of each animal.  Wild Arena activities are always organised under the advice of host venues and the safety of our guests and welfare of our subjects is our key priority.
  6. Wild Arena cannot be held responsible for any loss or damage to personal items, or for any personal accident or injury.  Delegates are respectfully reminded that our activities could potentially entail risk or danger and all activities are ENTERED INTO AT YOUR OWN RISK.
  7. We strongly recommend that all delegates take suitable care with their own insurance cover against cancellation charges and any other loss or injury.
  8. Cancellations: Once a booking/reservation is made all deposits or fees are not refundable or exchangeable under any circumstances.

* A cancellation of an event is where the event cannot be rescheduled to another date, so will no longer be available. If the event can be rescheduled this is a postponement.

UK Tours

  1. Wild Arena Tours are not suitable for anyone under the age of 18.
  2. A reservation is confirmed once a booking form and payment is received and funds cleared.  Wild Arena will then confirm you booking via email.  Provisional bookings can be held (at Wild Arena’s discretion) for up to 14 days pending completion of a booking form and payment being tendered.
  3. ALL deposits paid are non-refundable.  The due date of the balance payment will be advised to you by Wild Arena upon confirmation of your booking and the receipt of your deposit.
  4. Unless cancellation is received prior to the balance payment date, all monies owing will remain due and payable.  It is your responsibility to ensure necessary insurance is in place to cover this eventuality.
  5. If, for whatever reason, Wild Arena needs to cancel a tour a full refund of all monies paid by you to Wild Arena will be made within 30 days of the cancelation, however, Wild Arena will accept no further liability.
  6. Wild Arena reserves the right to change the details of any tour due to unforeseen circumstances or events beyond Wild Arena’s control.  Any significant alterations will be advised.
  7. Some tours to islands or other remote places may involve the use of transport (such as boats) which could be delayed due to bad weather, high seas of other circumstances. We will be pleased to assist you in practical terms, but we are unable to accept responsibility for costs that might be incurred should your return be delayed at the end of the tour or you need alternative accommodation at the start of the tour. It is therefore recommended that delegates take out their own insurance cover against such eventualities.
  8. Wild Arena cannot be held responsible for any loss or damage to personal items, or for any personal accident or injury.  Delegates are respectfully reminded that our activities could potentially entail risk or danger and all activities are ENTERED INTO AT YOUR OWN RISK
  9. Tours to islands and other remote places may have limited medical facilities and there may be delays in gaining assistance or supplies.  Please inform us of any health issues which may be a problem. You are responsible for taking adequate supplies of medication and ensuring that you have appropriate insurance cover in case of emergency.
  10. We strongly recommend that all delegates take suitable care with their own insurance cover against cancellation charges and any other loss or injury.
  11. Cancellations: Once a booking/reservation is made all deposits or fees are not refundable or exchangeable under any circumstances.

Overseas Tours

  1. Wild Arena Overseas Tours are organised in conjunction with our ATOL bonded partners, Wildlife & Wilderness Ltd. As such all payments will be made to them.
  2. Subsequently Overseas Tour reservations and bookings fall under the terms of business of Wildlife and Wilderness Ltd, which can be viewed in full by following the link below:

http://www.wildlifewilderness.com/legal-pages/terms-conditions/

Data

In order to process your order we need to collect your name, email address and mobile telephone number, to view our full privacy policy please click here