Privacy Policy
Wild Arena Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data when you interact with us, including when you:
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visit our website
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make a booking
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contact us
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participate in workshops, holidays or events
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sign up to receive information from us
Wild Arena Ltd is the data controller responsible for your personal information.
Who We Are
Wild Arena Ltd
Forsinard Lodge
Forsinard
Sutherland
Scotland
KW13 6YT
Email: info@wildarena.com
If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details above.
What Personal Data We Collect
We may collect and process the following types of personal data:
Contact Information
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name
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postal address
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email address
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telephone number
Booking Information
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accommodation bookings
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workshop or photography holiday bookings
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gift voucher purchases
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event bookings
Payment Information
Payments are processed securely through third-party payment providers. We do not store full card details.
Information Relevant to Your Booking
This may include:
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dietary requirements
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mobility or accessibility needs
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information necessary for participating in workshops or photography holidays
Communications
Records of emails, messages, or other communications between you and Wild Arena Ltd.
How We Use Your Personal Data
We use your personal data to:
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process and manage bookings
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communicate with you about your booking
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provide our services
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respond to enquiries
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manage our business operations
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meet legal and accounting obligations
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improve our services and customer experience
We may also send occasional information about workshops, photography holidays, events, or news relating to Wild Arena Ltd.
You can unsubscribe from marketing communications at any time.
Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual obligation
When processing your booking or providing services you have requested.
Legitimate interests
To operate and improve our business, maintain records, and communicate with customers.
Legal obligations
Where we must process data to comply with legal or regulatory requirements.
Consent
Where you have given permission for us to send marketing communications.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
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managing bookings and services
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meeting legal, tax, or accounting requirements
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resolving disputes or claims
When personal data is no longer required, it will be securely deleted or anonymised.
Sharing Your Personal Data
We do not sell or trade your personal data.
We may share your personal data with trusted third-party providers where necessary to operate our business, including:
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payment processors
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booking systems
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email communication providers
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IT and website service providers
These providers are required to handle your data securely and in accordance with data protection laws.
We may also disclose personal data if required to do so by law.
Website Usage and Cookies
When you visit our website, limited information may be collected automatically, such as:
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IP address
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browser type
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pages visited
This helps us understand how visitors use our website and allows us to improve our services.
Our website may use cookies to support website functionality and analytics. You can control cookie settings through your browser.
Data Security
Wild Arena Ltd takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration.
Access to personal data is limited to those who need it for legitimate business purposes.
Your Rights
Under UK data protection law you have rights regarding your personal data, including:
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the right to access your personal data
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the right to correct inaccurate data
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the right to request deletion of your data in certain circumstances
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the right to restrict or object to certain processing
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the right to data portability where applicable
If you wish to exercise any of these rights, please contact us.
Complaints
If you have concerns about how your personal data is handled, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services or legal obligations.
The most current version will always be available on our website.